Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require your receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable):
Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Full refunds including shipping costs will be available in the instance of major faults/defects as per Australian Consumer Law.
We only replace items if they are incorrect, defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Shop 644/40 Campbell Street Haymarket NSW 2000.
To return your product, you should mail your product to: Shop 644/40 Campbell Street Haymarket NSW 2000 You may be responsible for paying for your own shipping costs for returning your item. Shipping costs may be refund once your return has been received.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.